Welcome to RD Esha Holding’s Refund & Returns Policy Page!

At RD Esha Holding, we are committed to providing high-quality products. If for any reason you are not satisfied with your purchase, we offer a refund and return policy to ensure your satisfaction. Please read our policy carefully to understand how we handle returns, refunds, and exchanges.

1. Returns

If you are not satisfied with your purchase, we accept returns within 30 days of receiving your order. To be eligible for a return, the product must be unused, in the same condition as when you received it, and in the original packaging. Please follow these steps to initiate a return:
  • Contact our customer service team at admin@rdesha.com within 30 days of receiving your order.
  • Provide your order number, the product you wish to return, and the reason for the return.
  • Once we approve your return request, you will receive instructions on how to return the product.

2. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process your refund to your original payment method.
  • Refund Processing Time: Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment processor.
  • Non-Refundable Items: Some products are non-returnable and non-refundable. These include items that have been opened or used, such as body care products, hair oils, or personal care items for hygiene reasons.

3. Exchanges

If you received a defective or damaged product, we are happy to offer an exchange. Please contact us at admin@rdesha.com within 30 days of receiving your order to initiate an exchange. If you want to exchange a product for a different size or item, please follow the return process and place a new order for the item you would like.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at admin@rdesha.com. We will gladly replace the product at no additional cost to you or offer a full refund. You may be required to provide a photo of the damaged product as proof.

5. Non-Returnable Items

Some items are non-returnable due to hygiene and safety reasons. These include:
  • Opened or used body care products, hair oils, and personal hygiene items.
  • Custom or personalized products.
Please review the product descriptions carefully before purchase to ensure you are satisfied with your selection.

6. Shipping Costs

Shipping costs for returns or exchanges are the responsibility of the customer, unless the item is defective or damaged. We recommend using a trackable shipping service for returns or exchanges to ensure the item is received. We are not responsible for items lost during return shipping.

7. Refund Processing Time

Once we receive your return and it is inspected, the refund will be processed. Please note that depending on your payment method, it may take up to 10 business days for the refund to be credited to your account. If you have any concerns or haven’t received your refund within this time, please contact us.

8. Changes to the Refund & Returns Policy

We may update this Refund & Returns Policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically. The date at the top of this page indicates the latest update.

9. Contact Us

If you have any questions or concerns about our Refund & Returns Policy, please contact us: RD Esha Holding
Email: admin@rdesha.com
Phone: +607-599 6328